No man is an island to himself. We all need each other to grow and excel. As a professional or entrepreneur, building your centre of influence (COI) is one of the skills that accelerates success, boosts marketability & credibility.
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Brand & Communications
The Impact of Customer Touchpoints on Service Excellence
Customer experience is the summation of all customer interaction with your business at various touchpoint, over time i.e. whenever a customer encounters your brand, you’ve created a “touchpoint.” This could…
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Brand & Communications
The Startup Business Checklist
Starting a new business can be complicated, but putting everything in order makes it so much easier. Based on research and my insider experience working with various businesses, I’ve put…